Frequently Asked Questions
No, we have a group of properties scattered across the Dandenong Ranges. Some properties are close to or in one of the Villages, others are tucked away on acreage and some are on owner properties or are part of an estate with other cottages - there is something to appeal to most people. Nothing is far away, so we can help you choose cottages/accommodation as near to each other as possible, please just ask us for help or advice.
No, you as the guest are given sole occupancy of the property. However the tariff may change depending on the number of rooms you need. A multiple bedroom property will be quoted at the 'full house tariff' when booked more than 2 weeks in advance.
Tariffs are based on the number of bedrooms used - we can't wash half a sheet! Therefore, your booking tariff is based on the number of rooms occupied whether it be for one night or the whole of the booking.
Yes. Your fire will be set and ready to light. A supply of firewood is left for your use, sufficient for your stay. Please note, the fire is for ambience and will not be the only source of heating in most cases. No fires are to be lit during fire season, which begins around the start of December, and ends around the end of February.
Yes. Bedrooms that you have booked will have beds ready made with quality linen, doona/blankets, pillows and bath linen are supplied. All you need is your own pillow and teddy bear if you can't survive a night without them :)
Our lovely housekeepers present everything with pride for your arrival. We have seen them cry at the mess some people leave, so as we love our housekeepers, we hope you'll help us keep them by tidying up before you leave. Stacking the dishwasher and turning it on and putting rubbish together in bags is a great help - thank you!
We are available to you 24 hours a day online through our website www.valleyrangesgetaways.com.au . This site allows you to go right through to a secure link to book online with your credit card. You will be sent a confirmation of the booking when the deposit is successfully paid. Or if you prefer to discuss your options, you are welcome to phone our office on 1300 48 84 48 during business hours, 10.00am to 5.00pm Monday - Saturday.
We require 50% deposit to secure your booking. The balance is due 14 days prior to your arrival. If you book within 14 days of the date of your stay, you will be asked to pay the whole amount at the time of booking. We also require a security bond (varies per property) against a credit card which is released within 5-7 days of your arrival date.
Sadly, we do not accept single night bookings. The costs of cleaning make one night bookings prohibitive. Minimum tariffs may apply over weekends and special periods such as long weekends, Easter and Christmas.
You are welcome to pay by direct deposit into our bank account. Deposits need to be paid within 3 working days of making the booking. Please contact our office on 1300 48 84 48 or by email at email@example.com and we will email you the details.
No. We accept Visa or Mastercard. For all merchant cards there is a surcharge depending on the type of card you choose. This is to recoup the fees charged to us by merchants. Direct Deposits to our bank account are a fee free option for bookings made more than 7 days from your check in date. This way we have time to receive your payment and send your confirmation. Direct deposit requires you to put your name next to the deposit and email us when a deposit is made.
Our properties have a 3pm check in and a generous 11am checkout (at most properties).
If you find these lovely treats awaiting, they are part of your package so please enjoy them. Most properties supply oils, salt, pepper sugar for your use, but please leave these items behind for the next guests.
We happily provide a concierge service to help you arrange dinner, massages, antipasto platters. We can also help you with flowers, breakfast hampers, bubbly or a cake for a special occasion - we LOVE special occasions! Obviously, the more notice we have for these special items the easier it is for us to meet your request and it is our pleasure to help you enjoy your time away.
Our properties are self check in - you will receive an SMS the day prior to your arrival with all details to check in. This will be sent after your security bond has been processed as a hold on your credit card. We require a phone call or SMS to advise you have checked out so we can arrange Housekeeping and release the security bond. We do charge $50/$100 if keys/remote controls are not returned to the property/key safe on departure so do make sure you leave them upon departure.
Pretty much Telstra! Sadly, particularly in the Dandenong Ranges, this is the only supplier with some coverage, and we cannot guarantee the reliability. Vodafone has no reception, Optus intermittent. All properties have wi-fi capacity however it is offered as a complimentary amenity and we can’t guarantee continuity of service as it is out of our control, and sometimes subject to weather conditions, power outages etc.
If there is a phone in your accommodation property, it is STD barred. You are welcome to use the phone for calling us, 1300 48 84 48 or making a dinner booking or local enquiry. You are also welcome to give out that number, if you need to leave a number at home for family in an emergency.
Some of our properties are pet friendly. Please check when booking as we have very strict rules around bringing pets without our knowledge - the owners of properties have every right to set a 'no pets' rule. We ask that you bring your own pet bedding, bowls, food. We don't think it is hygienic to have pets sharing bedding. Pets are not allowed on the furniture. We ask that you clean up after your pet and bring along doggie bags. There is a Pet fee of $60 to cover additional cleaning for your pet stay. see part 2.
In NO property are pets allowed on the beds or furniture. Please adhere to this rule as you will be charged for extra cleaning of furniture and bedding if there is any sign of pets on beds. We have had to replace doonas and pillows, so have had to become very clear and strict about this. A $60 fee is charged for bringing a pet. This is to cover the additional time it takes for housekeepers to clean and the frequent carpet shampooing required for pet friendly properties.
There are trains from Melbourne, Flinders Street Station, to either Croydon, Upper Ferntree Gully or Belgrave. Buses meet the trains and will bring you up to the Villages of Mt Dandenong. Please advise if you are coming by public transport as we can assist with other transfer arrangements for your check in.
A train from Flinders Street Station in Melbourne to Lilydale. From here there are buses to take you to Healesville. To really enjoy our region and for site seeing we recommend you hire/have a car. Yarra Valley Winery Tours can take you through our different regions on a day tour, or you might like to contact Your Private Driver for daily driver service, but these need to be booked well in advance.